Michelin Business Professional two-wheel network urged to use digital to help boost dealership sales and reputation

Understanding exactly what motorcycle tyre customers need from consumer websites is key to building off and online sales and reputation, Michelin’s partner dealers have been told at an annual conference.

Delegates at the full-day event at Stapleford Park Country House Hotel in Leicestershire were given advice on creating the right balance between an effective digital presence and a dealership providing technical expertise in a relaxed environment.

Andy Aylward, Michelin Retail Programme Manager, says: “This is the fourth Michelin Business Professional Two-Wheel conference and it was great to see so many of our top dealers join us.

“We invest heavily in our dealer partners to help them offer the best service possible in the online and offline marketplace and we wanted to help them think about strategies specific to the motorcycle tyre business.”

Michelin appointed Mark Lesniak, of Lesniak Swann marketing agency, to carry out a full audit of each dealer’s current website as well as a review of traffic analytics, advice on improving search engine optimisation techniques and future plans.

Lesniak says: “The two-wheel market is very different to the car tyre market. It was important to inform Michelin’s dealers of the different buying habits and the experience motorbike owners want when they shop online or direct.

“It’s vital Michelin’s network uses the digital tools at their disposal, whilst continuing to offer the highest quality customer service and product knowledge at their dealerships.”

As well as a review of Michelin’s two-wheel performance since last year’s event, delegates were given a preview of the manufacturer’s upcoming plans. They also took part in workshops to discuss ways Michelin could further support dealers with their digital approach.

Michelin Business Professional dealers benefit from free staff training sessions and bespoke business support to help them further grow their market share.

Ends

Michelin, the leading tyre company, is dedicated to enhancing its clients’ mobility, sustainably; designing and distributing the most suitable tyres, services and solutions for its clients’ needs; providing digital services, maps and guides to help enrich trips and travels and make them unique experiences; and developing high-technology materials that serve the mobility industry. Headquartered in Clermont-Ferrand, France, Michelin is present in 171 countries, has more than 114,000 employees and operates 70 production facilities in 17 countries which together produced around 190 million tyres in 2017. (www.michelin.com)

For further press information please contact:
David Johnson, Michelin Press Office
Tel: + 44 (0) 1782 402341      Email:
d.johnson@michelin.com

Ian Collier or Rebecca Gleave, Garnett Keeler PR, Inver House, 37-39 Pound Street,
Carshalton, Surrey, SM5 3PG
Tel: +44 (0)20 8647 4467   E-mail: ian.collier@garnettkeeler.com or rebecca.gleave@garnettkeeler.com

MICHMAP/104/18


About Michelin

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and to a more sustainable world.
Drawing on its deep know-how in polymer composites, Michelin is constantly innovating to manufacture high-quality tyres and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies, and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.


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