Two years after launching the industry’s first and only accidental tyre damage guarantee for its regional and on/off-road commercial vehicle tyre ranges, Michelin says it has received just 1,391 eligible claims for damage from nearly 250,000 tyres sold in the UK and Ireland – a claim rate of just 0.59 per cent, which demonstrates unrivalled product quality.
The guarantee promises to refund bus, coach and truck operators for accidental damage suffered before a tyre is 50 per cent worn, provided it has been registered on the Michelin MyAccount web portal within one month of purchase.
Chris Smith, Sales Director B2B for Michelin Tyre plc, says: “The guarantee is free of charge and offers customers the ultimate protection against the financial costs of accidental damage. It also reinforces the benefits of investing in a premium Michelin product.
“Some fleets choosing budget tyres do so because they believe accidental tyre damage occurs regardless of tyre choice – but this is a false economy. Every Michelin tyre is designed to be durable, and offer superior on-road performance, fuel efficiency and safety over a long service life.
“We’re the only commercial vehicle tyre manufacturer with an accidental damage guarantee, and it demonstrates the confidence we have in our tyres. What’s more, the tiny percentage of claims shows that our confidence is well-founded.”
The Michelin X Multi guarantee for regional tread patterns covers 51 bus, coach and truck tyre sizes, including all X Multi and X MultiWay regional tyres, in all available sizes. An X Works and X Works HD guarantee is also available for truck tyres used in on/off-road applications, covering 24 sizes, plus three sizes of Michelin Remix retread tyres.
‘Accidental damage’ is defined by Michelin as an impact occurring to a registered tyre which makes it unusable. The policies exclude damage suffered through road accidents, acts of vandalism, fire and natural disasters.
Michelin says the total number of claims made against the guarantee totalled 1,606, but 215 claims were not eligible for the guarantee after inspection by Michelin technicians. Reasons for being declined included the tread being more than 50 per cent worn, claims for tyres not covered by the guarantee or brake flat spotting damage due to brake locking.
For full terms and conditions regarding the accidental damage guarantee, and for further information on the Michelin commercial vehicle tyre range, visit http://trucks.michelin.co.uk/
Ends
Michelin, the leading tyre company, is dedicated to enhancing its clients’ mobility, sustainably; designing and distributing the most suitable tyres, services and solutions for its clients’ needs; providing digital services, maps and guides to help enrich trips and travels and make them unique experiences; and developing high-technology materials that serve the mobility industry. Headquartered in Clermont-Ferrand, France, Michelin is present in 171 countries, has more than 114,000 employees and operates 70 production facilities in 17 countries which together produced around 190 million tyres in 2017. (www.michelin.com)
For further press information please contact:
David Johnson, Michelin Press Office
Tel: + 44 (0) 1782 402341 Email: d.johnson@michelin.com
Ian Collier or Rebecca Gleave, Garnett Keeler PR, Inver House, 37-39 Pound Street,
Carshalton, Surrey, SM5 3PG
Tel: +44 (0)20 8647 4467 E-mail: ian.collier@garnettkeeler.com or rebecca.gleave@garnettkeeler.com
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