Initiatives promoting a strong team ethos and a positive approach to mental health, have seen travel technology business, Click Travel, named as one of the Best Companies to Work For by The Sunday Times for a sixth consecutive year.
The Birmingham-based business has cemented its place on the list by embedding flexible working hours and the ability to work remotely into its culture, using cloud-based communication tools to ensure there is always a strong connection between employees working remotely or in the office.
The company also has a keen focus on corporate social responsibility, allowing every employee to volunteer one per cent of their working time to a local charity or not-for-profit organisation.
Across the business, Click Travel’s well-structured training programme also provides real opportunities for progression, which has resulted in high levels of staff retention. Nearly a quarter of employees have been with the company for between five and ten years.
CEO at Click Travel, Jill Palmer, says: “Because the business is focused on our staff, we know their focus will always be on our customers. Having a happy, motivated and productive team ensures unrivalled customer service, which has heralded fantastic results for the business.”
Since it first made the list Click Travel’s turnover has nearly trebled, with the company posting revenues of £198m in 2018, all while maintaining a customer retention rate of 98 per cent.
Notes to editor
Click Travel is an award-winning travel management company that reduces the cost and complexity of travel management by combining industry-leading customer service with its own technology.
Aggregating content from multiple distribution networks into a unique single platform, Click Travel gives organisations the control to drive savings through behavioural change and policy compliance, combined with expert advice from its offline and account management teams.
Based in the heart of Birmingham, Click Travel is home to an ever-expanding group of passionate, dedicated, expert staff who always go the extra mile to provide genuinely outstanding service to a raft of satisfied clients.
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